System Upgrade FAQ

We are pleased to share that the previously reported Interac e-Transfer for Business outage in online and mobile banking is now resolved.  Businesses should now be able to successfully send and receive Interac e-Transfers.

Your Member ID is the new, 9-digit number you will need to log into online and mobile banking to access your personal accounts. You can find your Member ID in the letter which was mailed out to you ahead of our system upgrades.

If you have misplaced your letter or did not receive one, please contact us or visit your nearest branch.

Before attempting to log into online and mobile banking, you will need to remove any memorized accounts, if applicable.  Next, enter your new, 9-digit Member ID number and your existing Personal Access Code (PAC) to log in.

For mobile devices, such as a tablet or smartphone, simply delete the credit union mobile banking app on your device and download the newest version from your device's app store. 

To remove memorized accounts in online banking, go to Manage Login Profiles and delete the saved profile(s).

If you have attempted to use your new, 9-digit Member ID and existing personal access code (PAC), but cannot successfully log into online or mobile banking, please contact us or visit your nearest branch and one of our friendly staff members can assist you.

For security purposes, if you have made three unsuccessful attempts to log into online or mobile banking, your account will be locked for 24 hours. Once the lockout period expires, please confirm your Member ID and personal access code (PAC) by contacting us or visiting your nearest branch before attempting to login again.

Your Group Member ID is the new, 11-digit number you will need to log into online and mobile banking to access your business or organization's accounts. Group Member IDs for your business/organization can be found in the letter which was mailed to the primary business owner on your account.

If you did not receive your Group Member ID information from the primary account holder, please reach out to them directly or contact us.

Before attempting to log into online and mobile banking, you will need to remove any memorized accounts, if applicable.  Next, enter your new, 11-digit Group Member ID number and your existing Personal Access Code (PAC) to log in.

For mobile devices, such as a tablet or smartphone, simply delete the credit union mobile banking app on your device and download the newest version from your device's app store. 

To remove memorized accounts in online banking, go to Manage Login Profiles and delete the saved profile(s).

If you have attempted to use your new, 11-digit Group Member ID and existing personal access code (PAC), but cannot successfully log into online or mobile banking, please contact us or visit your nearest branch and one of our friendly staff members can assist you.

For security purposes, if you have made three unsuccessful attempts to log into online or mobile banking, your account will be locked for 24 hours. Once the lockout period expires, please confirm your Member ID and personal access code (PAC) by contacting us or visiting your nearest branch before attempting to login again.