Protect Yourself from Financial Fraud and Scams

At Coastal Financial Credit Union, your financial safety is our top priority. Fraud and scams are evolving rapidly, and we’re committed to helping you stay informed and protected.

Common Types of Fraud

• Phishing Emails & Texts: Fraudsters impersonate trusted organizations to steal your personal information.
• Telephone Scams: Scammers may pose as government agencies or financial institutions.
• Identity Theft: Criminals use stolen data to access your accounts or open new ones.
• Subscription Traps: Hidden fees in “free trials” or misleading offers.

How You Can Stay Safe

• Never Share Sensitive Info: We will never ask for your PIN, passwords, or account numbers via phone, email, or text.
• Verify Before You Click: Avoid clicking on suspicious links or downloading unexpected attachments.
• Secure Your Devices: Use strong passwords, update software regularly, and enable two-factor authentication when available.
• Shred Personal Documents: Dispose of bank statements, bills, and other sensitive papers securely.
• Monitor Your Accounts: Review your statements and report any unusual activity immediately.
• Check Your Credit Report: Request a free annual report from Equifax or TransUnion.

What Coastal Financial CU Does to Protect You

We take proactive steps to safeguard your financial information and assets:

• Real-Time Fraud Monitoring: Transactions are monitored globally and regionally. Debit card activity is blocked in high-risk countries or states to prevent unauthorized use.
• Secure Digital Banking: Our online banking platform uses industry best practices and regulatory guidance to ensure your data is protected.
• Advanced Card Security: Coastal Financial CU debit and credit cards feature chip technology for enhanced protection during purchases.
• Automatic Fraud Alerts: Members have the option to enroll in text alerts for unusual debit card activity, allowing quick action.
• Employee Training & Oversight: Staff are trained to handle sensitive member data securely.